My son attended Bright Horizons at 20 Pine full time until he was one year old. Thereafter he attended occasionally when I needed back up care. The facility is spacious and clean and well located for those who live or work in the financial district, and lives up to the standards of the Bright Horizons chain of daycare centers. The staff I interacted with were loving and nurturing of the babies, and most were working towards some sort of degree in early childhood development. However, I did find that there is quite a bit of turn over (two of my son's primary caregivers left for different reasons in the year he attended). Communication with parents is good, and each day I would receive a report on my son's day and noting advancements he was making, which made me feel almost like I was there. There did seem like there may be some friction between management and staff, as I was privy to some comments made by various staff members regarding their dissatisfaction in the job. Though I must say I found the center director, Amy Beth, to be warm and familiar with each child in the center's care, so I am not exactly sure where the dissatisfaction originated. The only minor complaint I would have is that there is no dedicated outdoor space for the children to utilize, which is not all that uncommon given the location next to the New York Stock Exchange. The staff did make sure to get the children out on walks in the school bus strollers whenever weather was nice enough to do so. (And to prevent tourists from snapping pictures of the babies in the strollers as they made their way around the financial district and battery park- a particularly difficult task on Halloween when the babies were all in costumes!) Overall, I would recommend this center if it is conveniently located to your home or place of employment.